Description

Course Name: Certificate in Office Administration & Support Services

Global Occupational Skill Standard – GOSS ID: GOSS/AC/COASS/V1

Eligibility: 10+2 (Higher Secondary) or Equivalent.

Duration: Three Months.

Objective: The Certificate in Office Administration & Support Services course is designed to equip learners with the essential administrative, clerical, and coordination skills required to manage day-to-day office operations efficiently. It focuses on building proficiency in documentation, file management, communication, computer applications, scheduling, and office etiquette, making learners job-ready for diverse industries including corporate, education, government, healthcare, and NGOs.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to Office Administration: Role and Responsibilities of an Office Assistant, Types of Office Environments, Organizational Structure and Reporting, Office Supplies and Equipment Handling, Basic Filing Systems, Importance of Confidentiality and Professionalism.

Module 2: Communication Skills: Verbal and Non-Verbal Communication, Telephone Etiquette and Message Taking, Email and Business Letter Writing, Listening and Interpersonal Skills, Handling Visitors and Clients, Internal Communication Techniques.

Module 3: Office Procedures and Documentation: Maintaining Office Records and Registers, Document Filing and Retrieval Systems, Mail Handling (Inward/Outward), Photocopying, Scanning, and Printing, Preparing Reports and Memos, Maintaining Attendance and Logs.

Module 4: Computer and Typing Skills: Basic Computer Operations (Windows OS), Typing Practice and Speed Building, MS Word for Document Formatting, MS Excel for Data Entry and Calculations, MS Outlook for Email and Calendar, Introduction to Internet and Online Tools.

Module 5: Time and Task Management: Daily Work Planning and Scheduling, Prioritizing and Delegating Tasks, Managing Office Appointments, Organizing Meetings and Taking Minutes, Coordination Between Departments, Problem-Solving and Decision-Making.

Module 6: Professional Conduct and Workplace Ethics: Workplace Etiquette and Behavior, Dress Code and Grooming, Teamwork and Collaboration, Handling Confidential Information, Understanding Employer Expectations, Continuous Learning and Career Development.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.