Description

Course Name: Certificate in Problem-Solving & Decision-Making

Global Occupational Skill Standard – GOSS ID: GOSS/AC/CPSDM/V1

Eligibility: 10+2 (Higher Secondary) or Equivalent.

Duration: Three Months.

Objective: The Certificate in Problem-Solving & Decision-Making course is designed to equip professionals with advanced skills and methodologies for effectively identifying, analyzing, and resolving complex business problems. The course covers critical thinking, root cause analysis, decision-making frameworks, creative problem-solving techniques, data-driven analysis, and stakeholder communication. 

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Fundamentals of Problem Solving: Understanding Problem-Solving Concepts, Types of Problems in Business, Importance of Problem Solving in Management, Problem Identification Techniques, Common Barriers to Effective Problem Solving, Role of a Problem-Solving Executive.

Module 2: Analytical Thinking and Decision Making: Critical Thinking Skills, Data Collection and Analysis Methods, Root Cause Analysis, Decision-Making Models and Tools, Evaluating Alternatives, Risk Assessment and Management.

Module 3: Creative Problem-Solving Techniques: Brainstorming Methods, Lateral Thinking, Mind Mapping, SCAMPER Technique, Use of Analogies and Metaphors, Encouraging Innovation and Idea Generation.

Module 4: Problem-Solving Frameworks and Tools: Introduction to PDCA (Plan-Do-Check-Act), Six Sigma Basics, SWOT Analysis, Fishbone Diagram (Ishikawa), 5 Whys Technique, Use of Problem-Solving Software.

Module 5: Communication and Collaboration in Problem Solving: Effective Team Communication, Conflict Resolution Skills, Facilitating Problem-Solving Meetings, Stakeholder Engagement, Building Consensus, Presenting Solutions Persuasively.

Module 6: Implementation and Monitoring of Solutions: Action Planning and Execution, Change Management Principles, Monitoring and Measuring Results, Feedback Collection and Adjustment, Sustainability of Solutions, Continuous Improvement Culture.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.