Description

Certification Name: Certified Club Manager

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CCM/V1

Duration: One Month.

Eligibility: Graduation or Equivalent is required.

Objective: The Certified Club Manager course is designed to provide professionals with comprehensive training in managing private clubs, country clubs, and recreational facilities. The program covers club operations, membership management, food and beverage services, financial management, marketing, event planning, staff leadership, and customer service excellence. 

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Club Management and Industry Overview: Types of clubs: private, country, athletic, city, and yacht clubs, Organizational structure and roles within a club environment, Duties and responsibilities of a Certified Club Manager, Trends and challenges in the club and hospitality industry, Governance structures: board of directors, committees, and bylaws, Importance of member satisfaction and community engagement.

Module 2: Club Operations and Facility Management: Managing front office, housekeeping, and recreational services, Overseeing food & beverage operations including menu planning and service quality, Maintenance of sports facilities: golf course, tennis courts, swimming pools, Event planning and coordination for member activities and functions, Vendor and contractor management for upkeep and renovations, Health, safety, and environmental compliance standards.

Module 3: Financial and Budgetary Management: Understanding club budgeting: operational and capital budgets, Managing income sources: dues, events, rentals, and services, Cost control, financial forecasting, and break-even analysis, Reading and interpreting financial statements and reports, Managing payroll, procurement, and inventory control, Financial audits, risk management, and insurance coverage.

Module 4: Human Resource and Staff Leadership: Staff recruitment, onboarding, and training programs, Creating staff schedules and managing performance reviews, Labor laws, employee relations, and conflict resolution, Leadership styles and motivation techniques in club environments, Building a high-performing service-oriented team, Policies for diversity, equity, and workplace ethics.

Module 5: Marketing, Membership, and Guest Relations: Strategies for member acquisition, engagement, and retention, Creating membership plans and pricing structures, Marketing and branding for club visibility and prestige, Handling guest inquiries, bookings, and personalized experiences, Managing feedback, complaints, and member expectations, Organizing promotional events and club campaigns.

Module 6: Strategic Planning and Professional Development: Developing vision, mission, and long-term club goals, Conducting SWOT analysis and competitive benchmarking, Implementing sustainability and innovation in club operations, Technology integration: reservation systems, CRM, POS, and apps, Crisis and contingency planning for club continuity, Continuing education, certifications, and global club management standards.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.