Description

Certification Name: Certified Hotel Property Management Systems (PMS) Administrator

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHPMSA/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Hotel Property Management Systems (PMS) Administrator course aims to equip participants with comprehensive knowledge and hands-on expertise in managing, configuring, and maintaining hotel PMS platforms used in daily operations. The course covers core areas such as reservations, front desk operations, housekeeping coordination, billing and payment processing, user access controls, system configuration, and reporting functions. 

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Hotel PMS: Definition and Role of PMS in Hotel Operations, Types of PMS Used in the Hospitality Industry, Core Functions and Modules of PMS, Importance of PMS in Front Office and Back Office, PMS Terminology and Interface Overview, PMS Integration with Other Hotel Systems.

Module 2: Front Office Operations in PMS: Guest Reservation Management, Check-in and Check-out Procedures, Room Assignment and Availability Control, Guest Profile Creation and History, Billing, Folios and Payment Processing, Handling Cancellations, No-shows, and Modifications.

Module 3: Housekeeping and Maintenance Modules: Room Status Management (Clean, Dirty, Inspected), Housekeeping Task Assignments and Tracking, Maintenance Requests and Work Orders, Room Inventory and Linen Management, Coordination between Front Office and Housekeeping, Real-Time Status Updates and Reporting.

Module 4: Revenue and Rate Management in PMS: Rate Plan Setup and Management, Seasonal and Promotional Rate Configurations, Integration with Revenue Management Systems (RMS), Package Inclusions and Add-ons, Daily Revenue Reports and Analysis, Yield and Occupancy Reports Generation.

Module 5: Administrative and Security Functions: User Roles and Access Rights Management, Data Backup and System Recovery, System Configuration and Customization, Audit Trails and Activity Logs, PMS Data Privacy and Compliance, Training Staff on PMS Usage and Best Practices.

Module 6: PMS Reporting and Integration Capabilities: Generating Standard and Custom Reports, Financial, Operational and Occupancy Reporting, Interfaces with POS, CRS, GDS and Channel Managers, Night Audit and Daily Closure Procedures, Using Dashboards for Performance Monitoring, Evaluating PMS Performance and Upgrades.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.