Description

Certification Name: Certified Retail Operations Manager

Global Occupational Skill Standard – GOSS ID: GOSS/M/CROM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Retail Operations Manager course is designed to equip participants with the knowledge and practical skills necessary to oversee and optimize the day-to-day operations of retail outlets. This program focuses on the strategic and tactical aspects of retail management, including store layout planning, inventory control, merchandising, team leadership, customer service excellence, and sales performance analysis.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Fundamentals of Retail Operations: Overview of retail formats and business models, Key responsibilities of a retail operations manager, Store layout and design principles, Retail workflow and standard operating procedures (SOPs), Customer service excellence in retail, Role of technology in retail operations.

Module 2: Store Management and Supervision: Staff scheduling and shift management, Daily store operations checklist, Visual merchandising and display management, Handling customer complaints and feedback, Store safety, hygiene, and loss prevention, Store opening and closing procedures.

Module 3: Inventory and Stock Control: Inventory planning and forecasting, Stock replenishment techniques, Barcode and POS system integration, Cycle counting and stock audits, Managing shrinkage and pilferage, Seasonal stock and clearance management.

Module 4: Retail Sales and Performance Management: Sales targets and KPI tracking, Sales team motivation and performance evaluation, In-store promotions and upselling techniques, Customer engagement and loyalty programs, Analyzing sales reports and dashboards, Cross-selling and bundling strategies.

Module 5: Vendor and Supply Chain Coordination: Procurement planning and order cycle, Supplier relationship and negotiation, Delivery scheduling and receiving goods, Stock transit and inter-store transfers, Returns, damages, and reverse logistics, Coordination with warehouse and distribution centers.

Module 6: Financial and Compliance Management in Retail: Retail budgeting and cost control, Cash register and billing procedures, Daily sales reconciliation and reporting, GST, taxation and retail compliance, Store audit and documentation practices, Risk mitigation and legal considerations in retail.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.