Description

Course Name: Professional Diploma in Hotel Management

Global Occupational Skill Standard – GOSS ID: GOSS/PD-HTR-HM-342

Eligibility: 10+2 or equivalent

Language Type: English

Course Type: Self-Paced Online Learning

Objective: The Professional Diploma in Hotel Management aims to develop skilled hospitality professionals with knowledge of hotel operations, front office management, housekeeping, food and beverage services, and guest relations. The course focuses on improving communication, customer service, leadership, and management skills required for the hospitality industry. It prepares learners to deliver professional services and pursue careers in hotels, resorts, restaurants, and tourism sectors.

Duration: 6 Months / 370 Hours

Steps to become a GSDCI Certified Professional:

Step 1: Select your Course you want to pursue.

Step 2: Click on get Enroll Now tab, new pop up window will open.

Step 3: Click on pay Course fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay course fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the Digital(PDF) copy of your Diploma & Marksheet will be sent to your registered email ID within 7 days.

Course Modules:

Module 1: Fundamentals of Hotel Management: Introduction to Hospitality Industry and Hotel Management, History and Evolution of Hotels, Types and Classification of Hotels, Hotel Organization Structure and Departments, Role and Responsibilities of Hotel Professionals, Front Office and Guest Service Basics, Hospitality Ethics and Professional Standards, Customer Service Principles, Communication Skills in Hospitality, Career Opportunities in Hotel Management.

Module 2: Front Office Operations and Guest Relations: Introduction to Front Office Department, Reservation and Booking Procedures, Guest Check-In and Check-Out Process, Reception and Lobby Management, Guest Registration and Documentation, Room Allocation and Inventory Management, Handling Guest Complaints and Feedback, Telephone and Communication Etiquette, Concierge Services and Guest Assistance, Customer Relationship Management.

Module 3: Housekeeping Management: Introduction to Hotel Housekeeping Department, Roles and Responsibilities of Housekeeping Staff, Room Cleaning and Maintenance Procedures, Bed Making and Room Presentation Standards, Cleaning Equipment and Chemical Handling, Laundry and Linen Management, Public Area Cleaning and Maintenance, Room Inspection and Quality Control, Sustainable Housekeeping Practices, Coordination Between Housekeeping and Other Departments.

Module 4: Food and Beverage Management: Introduction to Food and Beverage Operations, Restaurant and Service Management, Menu Planning and Food Cost Control, Types of Food Service Styles, Table Setup and Dining Etiquette, Beverage Knowledge and Service Techniques, Kitchen Operations and Food Production Basics, Food Safety and Hygiene Practices, Banquet and Event Management, Customer Service in Food and Beverage Department.

Module 5: Hotel Administration and Business Management: Hotel Accounting and Financial Management Basics, Budgeting and Cost Control in Hotels, Marketing Strategies for Hospitality Business, Sales and Revenue Management, Human Resource Management in Hotels, Staff Training and Performance Management, Inventory and Purchase Management, Hotel Technology and Property Management Systems, Legal and Safety Regulations, Sustainable Hotel Management Practices.

Module 6: Advanced Hospitality Skills and Career Development: Leadership and Management Skills in Hospitality, Event and Conference Management, Luxury Hotel Service Standards, International Hospitality Practices, Crisis Management and Problem Solving, Professional Grooming and Workplace Etiquette, Internship and Practical Training Methods, Developing a Professional Hospitality Portfolio, Entrepreneurship Opportunities in Hotel Industry, Building a Successful Career in Hotel Management.

GSDCI Online Assessment Detail:

• Duration- 120 minutes.
• Number of Questions- 60.
• Number of Questions from each module: 10.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 600, Passing Marks Above 40%.
• There is no negative marking in any module.

How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	51-60	C (Average)
6	41-50	P (Pass)
7	0-40	F (Fail)

Benefits of the Professional Diploma

1. Globally Recognized Professional Diploma – Earn a professionally designed diploma that enhances your profile and demonstrates industry-relevant knowledge. Widely valued by employers, organizations, and institutions across multiple sectors.

2. Quality Learning with ISO-Certified Standards – Our training programs are developed under ISO-certified quality management practices, ensuring a structured, consistent, and high-quality learning experience.

3. Enhanced Career Opportunities – Strengthen your resume, improve your professional skills, and increase your potential for employment, career advancement, and new job opportunities.

4. Issued by a Non-Profit Skill Development Organization – The diploma is awarded by a mission-driven organization dedicated to promoting skill development, vocational education, and lifelong learning.

5. Comprehensive Learning Resources – Access quality study materials, e-books, practice assessments, mock tests, and learner support to help you successfully complete the program.

6. Secure Online Verification – Every diploma and marksheet is issued with a unique Enrolment ID and QR Code, enabling employers, institutions, and other stakeholders to instantly verify the authenticity of your credential online.

7. Lifetime Validity – The Professional Diploma is issued with lifetime validity and does not require periodic renewal, allowing you to showcase your achievement throughout your career.

8. Flexible Self-Paced Learning – Learn anytime and anywhere at your own pace, making it easy to balance your studies with work, business, or personal commitments.

9. Industry-Relevant Curriculum – The curriculum is designed to focus on practical knowledge, current industry trends, and real-world applications to improve workplace readiness.

10. Skill-Based Professional Qualification – Demonstrates your commitment to continuous professional development and validates your practical knowledge and skills in the subject area.