Description

Course Name: Certificate in Hospitality Human Resource Management

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHHRM/V1

Eligibility: Graduation or Equivalent.

Duration: Three Months.

Objective: The Certificate in Hospitality Human Resource Management course is designed to develop the strategic and operational HR skills needed to lead human resources departments in hotels, resorts, and other hospitality establishments. The course covers talent acquisition and onboarding, workforce planning, performance management, employee engagement, labor law compliance, compensation and benefits, conflict resolution, and organizational development. 

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to Hospitality Human Resource Management: Role and scope of HR in the hospitality industry, Key responsibilities of a Hospitality HR Manager, Understanding organizational structure in hotels and resorts, Aligning HR strategy with hospitality business goals, HR challenges and trends in hospitality, Legal and ethical considerations in hospitality HR.

Module 2: Recruitment, Selection, and Onboarding: Manpower planning and job analysis for hospitality roles, Sourcing candidates through internal and external channels, Screening, interviewing, and selection procedures, Conducting reference checks and issuing offer letters, Designing effective onboarding and induction programs, Reducing turnover and improving retention.

Module 3: Training and Development: Identifying training needs and skill gaps in hotel departments, Designing training calendars and learning modules, Conducting soft skills, technical, and compliance training, Evaluating training effectiveness and staff performance, Career development and succession planning, Use of e-learning and training technology in hospitality.

Module 4: Performance Management and Employee Engagement: Setting performance standards and KPIs for hotel staff, Appraisal methods and feedback systems, Linking performance with rewards and promotions, Recognizing and motivating high-performing employees, Conducting employee engagement programs and surveys, Managing workplace culture and staff morale.

Module 5: Compensation, Benefits, and Labor Compliance: Designing salary structures and incentive programs, Managing payroll and statutory deductions (PF, ESI, gratuity), Administering employee benefits and welfare schemes, Ensuring compliance with labor laws and hotel industry norms, Handling grievances, disciplinary actions, and terminations, Maintaining accurate HR and compliance records.

Module 6: HR Analytics, Communication, and Strategic HRM: Using HR data for decision-making and workforce planning, Employee turnover, absenteeism, and productivity analysis, Effective communication strategies across hotel departments, HR’s role in crisis and change management, Supporting diversity, equity, and inclusion initiatives, Developing long-term HR strategies for hospitality growth.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.