Description

Course Name: Certificate in Hotel Operations Management

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHOM/V1

Eligibility: 10+2 (Higher Secondary) or Equivalent.

Duration: Three Months.

Objective: The Certificate in Hotel Operations Management course is designed to equip professionals with the knowledge and skills needed to efficiently supervise and manage day-to-day operations in hotels. The course covers front office management, housekeeping, food and beverage operations, guest services, staff supervision, quality control, and operational procedures.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to Hotel Industry & Organisation: overview of hospitality industry, types and classification of hotels, hotel departments and their functions, organizational structure, guest types and guest cycle stages, hotel terminology and guest satisfaction importance

Module 2: Front Office & Guest‑Relations Operations: reservation process and room booking, check‑in and check‑out procedures, guest registration and billing, guest query and complaint handling, guest history and record‑keeping, telephone etiquette and inter‑department coordination

Module 3: Housekeeping & Accommodation Operations: room cleaning procedures and maintenance, linen and laundry operations, public‑area maintenance, cleaning tools and equipment handling, lost‑and‑found and key‑control systems, inventory control and housekeeping coordination with front office

Module 4: Food & Beverage and Guest Services Operations: types of food service and meal plans, restaurant / room‑service / banquet operations, beverage classification and service, menu types and meal courses, buffet and banquet service basics, guest handling in F&B and communication within F&B team

Module 5: Safety, Hygiene, Sanitation & Food‑Safety Standards: personal hygiene and grooming standards for hotel staff, food safety regulations and contamination risks, hygienic food‑handling and storage practices, cleaning & sanitation procedures, emergency response and first aid basics, safety & security protocols and guest‑privacy policies

Module 6: Supervisory, Soft Skills, Management & Systems: supervisory roles and responsibilities, staff coordination and teamwork, effective communication and guest relations, problem–solving and complaint resolution, hotel property management systems (PMS) and POS usage, sustainable hotel operations and energy / resource conservation

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.