Description

Course Name: Certificate in Hotel Property Management Systems (PMS)

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHPMS/V1

Eligibility: Graduation or Equivalent.

Duration: Three Months.

Objective: The Certificate in Hotel Property Management Systems (PMS) course aims to equip participants with comprehensive knowledge and hands-on expertise in managing, configuring, and maintaining hotel PMS platforms used in daily operations. The course covers core areas such as reservations, front desk operations, housekeeping coordination, billing and payment processing, user access controls, system configuration, and reporting functions. 

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to Hotel PMS: Definition and Role of PMS in Hotel Operations, Types of PMS Used in the Hospitality Industry, Core Functions and Modules of PMS, Importance of PMS in Front Office and Back Office, PMS Terminology and Interface Overview, PMS Integration with Other Hotel Systems.

Module 2: Front Office Operations in PMS: Guest Reservation Management, Check-in and Check-out Procedures, Room Assignment and Availability Control, Guest Profile Creation and History, Billing, Folios and Payment Processing, Handling Cancellations, No-shows, and Modifications.

Module 3: Housekeeping and Maintenance Modules: Room Status Management (Clean, Dirty, Inspected), Housekeeping Task Assignments and Tracking, Maintenance Requests and Work Orders, Room Inventory and Linen Management, Coordination between Front Office and Housekeeping, Real-Time Status Updates and Reporting.

Module 4: Revenue and Rate Management in PMS: Rate Plan Setup and Management, Seasonal and Promotional Rate Configurations, Integration with Revenue Management Systems (RMS), Package Inclusions and Add-ons, Daily Revenue Reports and Analysis, Yield and Occupancy Reports Generation.

Module 5: Administrative and Security Functions: User Roles and Access Rights Management, Data Backup and System Recovery, System Configuration and Customization, Audit Trails and Activity Logs, PMS Data Privacy and Compliance, Training Staff on PMS Usage and Best Practices.

Module 6: PMS Reporting and Integration Capabilities: Generating Standard and Custom Reports, Financial, Operational and Occupancy Reporting, Interfaces with POS, CRS, GDS and Channel Managers, Night Audit and Daily Closure Procedures, Using Dashboards for Performance Monitoring, Evaluating PMS Performance and Upgrades.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.