Description

Course Name: Certificate in Tour Planning & Management

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CTPM/V1

Eligibility: 10+2 or Equivalent.

Duration: Three Months.

Objective: The Certificate in Tour Planning & Management course aims to equip participants with comprehensive skills and knowledge to efficiently plan, organize, and manage tour operations. The program covers itinerary design, logistics coordination, supplier management, budgeting, customer relationship management, risk assessment, and legal aspects of tour operations.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to Tour Operations Management: Overview of Tour Operations, Roles and Responsibilities of a Tour Operations Manager, Types of Tours and Tour Operators, Tour Operations Workflow and Processes, Understanding the Travel and Tourism Value Chain, Key Industry Stakeholders and Partnerships.

Module 2: Tour Planning and Product Development: Market Research and Demand Analysis, Designing Tour Itineraries, Pricing and Costing Techniques, Supplier and Vendor Selection, Incorporating Themes and Special Interests in Tours, Sustainable and Responsible Tourism Practices.

Module 3: Logistics and Resource Management: Transportation Management and Coordination, Accommodation Booking and Management, Managing Tour Guides and Staff, Handling Permits and Documentation, Inventory and Resource Allocation, Contingency and Risk Management.

Module 4: Customer Relationship and Service Excellence: Customer Profiling and Segmentation, Pre-tour Communication and Briefings, Managing Customer Expectations, Handling Complaints and Conflict Resolution, Enhancing Customer Experience, Post-tour Feedback and Loyalty Programs.

Module 5: Marketing and Sales for Tour Operations: Tour Package Promotion Strategies, Digital Marketing and Social Media for Tours, Collaboration with Travel Agents and Online Platforms, Sales Techniques and Negotiation, Branding and Positioning of Tour Products, Monitoring Market Trends and Competitor Analysis.

Module 6: Legal, Financial and Ethical Aspects: Legal Framework and Compliance in Tour Operations, Contracts and Agreements Management, Financial Planning and Budget Control, Insurance and Liability Management, Ethical Practices and Corporate Social Responsibility, Performance Measurement and Reporting.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.