Description

Course Name: Certified Business Support Services Coordinator

Global Occupational Skill Standard – GOSS ID: GOSS/BS/CBSSC/V1

Eligibility: 10+2 (Higher Secondary) or Equivalent or minimum 1 year of relevant experience (experience-based learners can directly enroll and certify).

Objective: The objective of the Certified Business Support Services Coordinator course is to equip individuals with the knowledge, skills, and competencies required to efficiently manage and coordinate business support services within an organization. The course focuses on developing expertise in administrative operations, office management, documentation, customer service, resource coordination, and internal communication.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to Business Support Services: Overview of business support functions, Role and responsibilities of a support services coordinator, Key terminology and concepts, Types of support services, Importance of support services in organizations, Business support frameworks and models,

Module 2: Administrative and Office Management: Office organization and workflow management, Document management and record-keeping, Scheduling and calendar management, Communication and correspondence handling, Office equipment and facilities management, Standard operating procedures (SOPs) in administration,

Module 3: Customer and Client Support: Customer service principles, Handling inquiries and complaints, Client relationship management, Service quality standards, Communication skills for support services, Measuring customer satisfaction and feedback,

Module 4: Human Resource and Staff Coordination: Supporting HR functions and processes, Employee onboarding and orientation, Staff scheduling and resource allocation, Coordination between departments, Training and development support, Performance monitoring assistance,

Module 5: Technology and Tools for Business Support: Office software and productivity tools, Data management systems, Communication platforms and collaboration tools, Workflow automation and digital tools, Reporting and analytics tools, Cybersecurity and data privacy basics,

Module 6: Performance Monitoring and Continuous Improvement: Key performance indicators (KPIs) for support services, Monitoring operational efficiency, Problem-solving and issue escalation, Process improvement techniques, Reporting to management, Strategic planning for enhancing support services.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.