Description

Course Name: Certificate in Banking Sales and Relationship Management

Global Occupational Skill Standard – GOSS ID: GOSS/BAF/CBSRM/V1

Eligibility: 10+2 (Higher Secondary) or Equivalent.

Duration: Three Months.

Objective: The Certificate in Banking Sales and Relationship Management course is designed to equip professionals with the skills and knowledge required to effectively manage and nurture client relationships in the banking sector. It enables learners to understand banking products, financial services, and solutions to meet diverse customer needs while ensuring regulatory compliance and ethical practices.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Fundamentals of Banking & Relationship Management: Overview of banking industry and its structure, Role and responsibilities of a Relationship Manager, Customer segmentation and profiling in banking, Banking products and services – deposits, loans, cards, wealth, Digital banking channels and trends, Regulatory environment and basic compliance

Module 2: Customer Acquisition, On‑boarding & Portfolio Management: Prospecting and lead generation techniques, Customer on‑boarding process including KYC/AML, Needs‑based selling and customer profiling, Relationship lifecycle management – acquisition, growth, retention, Portfolio segmentation and management, Cross‑selling and up‑selling strategies

Module 3: Product Knowledge & Solution Selling: In‑depth understanding of retail banking products (savings, current, fixed deposits, loans, credit cards), Commercial/SME banking products (working capital, term loans, trade finance), Investment and advisory solutions (mutual funds, insurance, wealth), Digital & payments ecosystem (mobile banking, UPI, e‑wallets, cards), Packaging customer‑specific solutions and value propositions, Pricing, profitability and sales targets in banking

Module 4: Customer Service, Relationship Deepening & Experience: Building long‑term customer relationships and trust, Customer experience management and service quality standards, Handling customer complaints and grievance redressal, Using CRM tools and data analytics for insights, Relationship review meetings and business reviews, Loyalty, referrals and advocacy programs

Module 5: Risk, Compliance & Credit Management for Relationship Managers: Credit underwriting basics for retail/business customers, Risk identification and mitigation in customer relationships, Compliance obligations (KYC/AML, privacy, consumer protection), Monitoring and managing portfolio risk – defaults, delinquencies, cross‑sell risk, Documentation, collateral and legal aspects, Ethics, professional conduct and regulatory breaches

Module 6: Strategic Relationship Management & Business Growth: Business planning and setting targets for relationship growth, Market awareness and competitive intelligence, Digital transformation and emerging trends in banking relationships (open banking, fintech partnerships), Use of analytics and dashboards for portfolio performance, Strategic partnerships and network building (co‑brands, alliances), Change management and continuous improvement in relationship management

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.