Description

Course Name: Certificate in Resort Housekeeping & Facility Management

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CRHFM/V1

Eligibility: 10+2 (Higher Secondary) or Equivalent.

Duration: Three Months.

Objective: The Certificate in Resort Housekeeping & Facility Management course is designed to train professionals to efficiently manage housekeeping operations and resort facilities, ensuring high standards of cleanliness, maintenance, and guest satisfaction. The program covers planning and supervising housekeeping teams, managing laundry and inventory, implementing quality and hygiene standards, and overseeing preventive maintenance of resort facilities.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1:Introduction to Resort Housekeeping & Facility Management: Overview of Resort Housekeeping, Roles and Responsibilities of a Housekeeping & Facility Manager, Types of Resort Facilities, Industry Standards and Trends, Ethics and Professionalism, Regulatory Compliance and Safety Policies

Module 2:Housekeeping Operations Management: Daily Housekeeping Procedures, Room Cleaning and Maintenance Standards, Public Area Housekeeping, Inventory and Linen Management, Guest Room Inspection and Quality Control, Coordination with Front Office and Other Departments

Module 3:Facility and Maintenance Management: Facility Planning and Layout, Preventive and Corrective Maintenance, Energy and Resource Management, Safety and Security Protocols, Equipment and Technology Management, Vendor and Contractor Coordination

Module 4:Team Leadership and Human Resource Management: Recruitment and Staffing in Housekeeping, Staff Training and Skill Development, Team Motivation and Leadership, Conflict Resolution and Communication, Performance Evaluation and Feedback, Labor Laws and Compliance

Module 5:Guest Experience and Service Excellence: Service Standards and Guest Expectations, Handling Guest Complaints, Personalization of Guest Services, Housekeeping Support for VIP Guests and Events, Guest Feedback and Service Improvement, Enhancing Overall Resort Experience

Module 6:Sustainability, Innovation and Future Trends: Eco-friendly and Sustainable Practices, Waste and Resource Management, Green Certifications and Standards, Adoption of Technology in Housekeeping and Facility Management, Innovation in Guest Services and Facility Operations, Emerging Trends in Resort Management

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.