Description

Course Name: Certified Administrative Negotiation Officer

Global Occupational Skill Standard – GOSS ID: GOSS/AC/CANO/V1

Eligibility: 10+2 (Higher Secondary) or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Administrative Negotiation Officer course is designed to equip administrative professionals with essential negotiation skills to effectively manage discussions, resolve conflicts, and achieve mutually beneficial agreements within organizational settings. The course covers negotiation strategies, communication techniques, conflict resolution, preparation and planning, stakeholder analysis, and ethical considerations. 

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to Negotiation: Definition and Importance of Negotiation, Types of Negotiation in Administration, Key Principles of Negotiation, Roles and Responsibilities of an Administrative Negotiation Officer, Understanding Negotiation Styles, Common Negotiation Challenges.

Module 2: Preparation and Planning for Negotiation: Setting Clear Objectives and Goals, Research and Information Gathering, Identifying Interests and Positions, Developing Negotiation Strategies, Assessing BATNA (Best Alternative to a Negotiated Agreement), Planning Concessions and Trade-offs.

Module 3: Communication Skills in Negotiation: Effective Verbal and Non-Verbal Communication, Active Listening and Questioning Techniques, Building Rapport and Trust, Managing Emotions and Stress, Persuasion and Influencing Skills, Handling Difficult Conversations.

Module 4: Negotiation Process and Techniques: Stages of the Negotiation Process, Opening and Framing the Discussion, Bargaining and Problem Solving, Use of Anchoring and Framing, Collaborative vs Competitive Approaches, Closing the Deal and Reaching Agreements.

Module 5: Conflict Resolution and Mediation: Identifying Sources of Conflict, Conflict Resolution Strategies, Mediation Techniques, De-escalating Tensions, Managing Stakeholder Interests, Maintaining Professionalism under Pressure.

Module 6: Post-Negotiation Activities and Ethics: Documenting Agreements and Follow-Up, Monitoring Implementation, Handling Breaches and Renegotiations, Ethical Considerations in Negotiation, Continuous Improvement and Feedback, Professional Development in Negotiation Skills.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.