Description

Course Name: Certified Retail Banking Professional

Global Occupational Skill Standard – GOSS ID: GOSS/M/CRBP/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The objective of the Certified Retail Banking Professional course is to provide participants with the expertise required to lead and oversee the day-to-day operations of retail banking branches or networks. The course covers retail banking products and services, branch operations, sales and customer relationship management, regulatory compliance, risk management, staff supervision, and financial performance analysis.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Fundamentals of Retail Banking: Overview of retail banking and its evolution, Structure and functions of a retail bank, Key retail banking products and services, Role and responsibilities of a retail banking manager, Customer segmentation and targeting, Regulatory framework and compliance in retail banking.

Module 2: Retail Banking Products and Services: Savings and current accounts, Fixed deposits and recurring deposits, Consumer and personal loans, Credit cards and payment systems, Wealth management and insurance products, Digital and mobile banking services.

Module 3: Branch Operations and Service Management: Daily branch operations and procedures, Cash management and teller supervision, Customer service standards and satisfaction, Compliance with internal controls and audits, Queue management and service efficiency, Handling customer grievances and escalations.

Module 4: Sales and Relationship Management: Retail banking sales process and techniques, Cross-selling and upselling strategies, Managing key customer relationships, Customer onboarding and profiling, CRM tools and analytics, Building long-term customer loyalty.

Module 5: Financial Management and Profitability: Branch performance metrics and KPIs, Budgeting and cost control, Asset and liability management, Revenue generation through retail products, Risk-based pricing and profitability analysis, Monitoring NPA and credit risk at branch level.

Module 6: Leadership, Strategy, and Digital Transformation: Team leadership and staff development, Strategic planning and goal setting, Adapting to fintech and digital disruption, Promoting digital adoption among customers, Change management in retail banking, Regulatory trends and future of retail banking.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.