Description

Certification Name: Certified Retail Manager

Global Occupational Skill Standard – GOSS ID: GOSS/M/CRM/V1

Duration: One Month.

Eligibility: Graduation or Equivalent is required.

Objective: The Certified Retail Manager course aims to prepare participants with comprehensive skills and strategic insights required to lead and manage retail businesses effectively. This program focuses on the full spectrum of retail management responsibilities, including store operations, team leadership, sales performance, visual merchandising, customer service, and marketing strategies.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Retail Management: Definition and scope of retail management, Types of retail formats and channels, Evolution and trends in retail industry, Role and responsibilities of a retail manager, Consumer behavior in retail, Overview of global and Indian retail markets.

Module 2: Retail Store Operations: Store design and layout planning, Store opening and closing procedures, Standard operating procedures (SOPs) in retail, Staff scheduling and floor management, Visual merchandising and ambiance control, Handling emergencies and security.

Module 3: Merchandise Planning and Buying: Product assortment and category management, Merchandise budgeting and open-to-buy, Vendor selection and negotiation, Seasonal buying and inventory turnover, Replenishment and stock allocation, Private labels and exclusive product lines.

Module 4: Customer Relationship Management (CRM): Understanding customer expectations, Delivering service excellence, CRM tools and strategies, Customer retention and loyalty programs, Handling complaints and building trust, Personalization and in-store experience.

Module 5: Retail Marketing and Promotion: Retail branding and positioning, Pricing strategies in retail, In-store promotions and events, Digital marketing in retail, Social media engagement and influencer marketing, Analyzing consumer data for targeted marketing.

Module 6: Financial and Strategic Aspects of Retail: Retail financial metrics and performance indicators, Budgeting and expense control, Profit margin and ROI analysis, Retail technology and automation, Retail expansion and franchising strategies, Legal and ethical issues in retail management.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.