Description

Course Name: Certificate in Banquet Operations & Management

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CBOM/V1

Eligibility: 10+2 (Higher Secondary) or Equivalent.

Duration: Three Months.

Objective: The Certificate in Banquet Operations & Management course is designed to develop the leadership and operational skills needed to effectively manage banquet and event service teams. The program covers event planning, staff coordination, customer service excellence, banquet setup and breakdown, food and beverage service standards, health and safety regulations, and problem-solving during events. 

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to Banquet Management: Role and Responsibilities of a Banquet Supervisor, Types of Banquets and Events, Overview of Banquet Operations, Organizational Structure of Banquet Department, Coordination with Other Departments, Career Path and Professionalism.

Module 2: Banquet Planning and Preparation: Event Types and Client Requirements, Banquet Setup and Layout Planning, Menu Selection and Coordination with Kitchen, Equipment and Inventory Management, Staffing and Work Allocation, Health and Safety Considerations.

Module 3: Service Techniques and Guest Relations: Types of Banquet Service Styles (Buffet, Plated, Family-style), Table Setting and Decoration Standards, Greeting and Seating Guests, Managing Guest Expectations, Handling Special Requests and Complaints, Ensuring Guest Satisfaction.

Module 4: Staff Management and Training: Recruitment and Training of Banquet Staff, Scheduling and Shift Management, Motivating and Supervising Staff, Performance Evaluation and Feedback, Conflict Resolution, Team Building Activities.

Module 5: Health, Safety, and Hygiene: Food Safety Standards in Banquet Service, Personal Hygiene and Grooming, Cleaning and Sanitizing Procedures, Emergency Procedures and First Aid, Compliance with Legal and Safety Regulations, Risk Assessment and Prevention.

Module 6: Financial and Operational Control: Budgeting and Cost Control in Banquets, Inventory and Resource Management, Billing and Payment Procedures, Handling Contracts and Agreements, Post-event Evaluation and Reporting, Continuous Improvement Practices.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.