Description

Course Name: Certificate in Food & Beverage Service Management

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CFBSM/V1

Eligibility: 10+2 (Higher Secondary) or Equivalent.

Duration: Three Months.

Objective: The objective of the Certificate in Food & Beverage Service Management course is to develop skilled service professionals capable of delivering high-quality dining experiences. This course provides comprehensive training in F&B service methods, table settings, customer service, food safety, and operational procedures followed in the hospitality industry.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to Food and Beverage Services: Overview of the hospitality industry, Types of food and beverage establishments, Roles and responsibilities of F&B staff, Departmental hierarchy and coordination, Basic service etiquettes and grooming standards, Guest service and satisfaction principles.

Module 2: Types of Services and Service Techniques: Table service, buffet service, self-service, and specialized service styles, Mise en place and mise en scène, Taking orders and service sequence, Carrying trays and clearing tables, Silver service and gueridon service techniques, Use of service tools and equipment.

Module 3: Menu Knowledge and Food Accompaniments: Understanding menu types and structures, Course-wise food and appropriate cutlery, Common food terminology and dish identification, Matching food with condiments and accompaniments, Reading and explaining menus to guests, Upselling techniques for food items.

Module 4: Beverage Knowledge and Service: Types of beverages (alcoholic and non-alcoholic), Beverage service procedures and glassware, Coffee, tea, and soft drink service, Introduction to wines, spirits, and cocktails, Beverage storage and temperature control, Legal aspects and responsible service of alcohol.

Module 5: Hygiene, Safety and Sanitation: Food safety and hygiene standards, Personal cleanliness and uniform standards, Cleaning and sanitizing service areas and equipment, Safe handling of glassware, crockery, and cutlery, Fire safety and first aid basics in F&B areas, Waste management and pest control.

Module 6: Billing, Communication and Guest Handling: Billing procedures and use of POS systems, Handling guest complaints professionally, Effective communication and listening skills, Coordination with kitchen and bar staff, Handling special requests and dietary restrictions, Maintaining logs and service reports.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.