Description

Course Name: Certified ISO 20000 Lead Implementer (IT Service Management)

Global Occupational Skill Standard – GOSS ID: GOSS/CIT/CISO20000LI/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified ISO/IEC 20000 Lead Implementer course is designed to provide professionals with the knowledge and practical skills required to implement and manage an IT Service Management System (ITSMS) in accordance with the ISO/IEC 20000-1:2018 standard. The course covers the entire implementation lifecycle of an ITSMS, from understanding service management principles and interpreting ISO/IEC 20000-1 requirements to planning, implementing, monitoring, and continually improving IT services.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to ISO/IEC 20000 and IT Service Management: Overview and purpose of ISO/IEC 20000 standard, Key terms, definitions and concepts in ITSM, Structure and clauses of ISO/IEC 20000-1:2018, Benefits of implementing an ITSMS, Relationship with ITIL and other frameworks (e.g., ISO 27001), Understanding organizational context and service requirements.

Module 2: Initiating the ITSMS Implementation: Determining scope and boundaries of the ITSMS, Identifying stakeholders and service dependencies, Leadership roles and commitment in ITSM, Establishing the IT service management policy and objectives, Resource allocation and competence planning, Defining roles, responsibilities and authorities.

Module 3: Planning the ITSMS and Risk Management: Identifying risks and opportunities in IT services, Setting measurable service management objectives, Planning actions to address risks and improve performance, Integration with existing management systems, Documentation requirements and control, Planning for continual improvement.

Module 4: Implementation of IT Service Management System: Service portfolio and catalog management, Change management and incident/problem handling, Configuration and asset management processes, Capacity, availability and continuity management, Information security and supplier management, Establishing and controlling operational procedures.

Module 5: Monitoring, Measurement and Continual Improvement: Monitoring and evaluating service performance, Internal audit planning and execution, Conducting management reviews and reporting results, Managing nonconformities and corrective actions, Service reporting and continual service improvement (CSI), Using KPIs and performance indicators in ITSMS.

Module 6: Certification Audit Preparation and Case Studies: Preparing for ISO/IEC 20000 certification audit, Required documentation and audit evidence, Audit process, stages and auditor expectations, Addressing common nonconformities, Maintaining and improving the certified ITSMS, Real-world case studies and best implementation practices.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.