Description

Course Name: Certified Hospitality Professional in Healthcare

Global Occupational Skill Standard – GOSS ID: GOSS/HF/CHPH/V1

Eligibility: Graduation or Equivalent.

Duration: Three Months.

Objective: The Certificate in Healthcare Hospitality and Patient Services course aims to equip participants with the essential knowledge, professional behavior, and service-oriented skills required to enhance patient satisfaction and deliver a compassionate, efficient, and seamless hospitality experience in healthcare settings. The course focuses on instilling high standards of communication, etiquette, cleanliness, responsiveness, and emotional intelligence among healthcare support staff. 

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to Healthcare Hospitality: Overview of healthcare industry and patient-centric hospitality, Role of hospitality in enhancing patient experience, Understanding patient expectations and empathy, Service quality standards in healthcare settings, Soft skills for healthcare hospitality professionals, Professional conduct and grooming in healthcare.

Module 2: Front Office and Patient Reception Management: Structure and functioning of hospital front office, Patient registration and admission procedures, Handling enquiries and appointments, Managing patient flow and waiting time, Communication and coordination with clinical staff, Handling emergencies and VIP patients.

Module 3: Housekeeping and Facility Management in Healthcare: Principles of hospital housekeeping and sanitation, Infection control and hygiene protocols, Waste disposal and biomedical waste handling, Room cleaning procedures and linen management, Use of equipment and cleaning agents, Coordination with nursing and maintenance departments.

Module 4: Food & Nutrition Services in Hospitals: Basics of clinical nutrition and dietary requirements, Meal planning as per patient health needs, Food safety, hygiene, and serving techniques, Coordination with dieticians and F&B staff, Room service protocols in hospitals, Managing special dietary needs and restrictions.

Module 5: Patient Care, Rights and Grievance Handling: Understanding patient rights and responsibilities, Patient care standards and support services, Handling patient feedback and complaints, Communication with patients and family members, Cultural sensitivity and respect in service delivery, Ethical behavior and confidentiality in healthcare.

Module 6: Safety, Emergency & Quality Assurance in Healthcare Hospitality: Safety standards and emergency preparedness in hospitals, Fire safety and evacuation drills, Role of hospitality staff in medical emergencies, Quality assurance and audit processes, Compliance with NABH and healthcare regulations, Continuous improvement and feedback integration.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.